Soft Skills Training (Essential Skills) 

Most employees lack essential skills known as soft skills. Our training focuses on behavioral competencies that improve interpersonal skills, or "people skills" that build relationships of trust, empathy, and productive interactions. Participants will explore anger management, conflict resolution, negotiation, communication skills, and team building. Enhance personal productivity, strategic thinking and more creative problem solving strategies.

Soft skills may in fact be more important for career development and organizational success over the long term than many specific occupational skills.  

Delivering Constructive Criticism

Delivering Constructive Criticism is one of the most challenging things for anyone. Through this workshop your participants will gain valuable knowledge and skills that will assist them with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way.

Constructive Criticism if done correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.

Customer Service Training

You cannot run a successful business without new and repeat customers. A customers’ smile goes beyond your doors because every customer shares their service experience with other people. Keeping customers happy is essential to all business's success. If you are not providing good customer service your business is doomed.

This professional Customer Service Soft Skill training is available both as half-day or one-day session and is designed to provide attendees skills and tools that help establish attitudes that help assess and meet customer needs and generate return business that WOW customers to increase a loyal customer base.

Diversity in the Workplace

Society is becoming more diverse and so is, the workforce, marketplace and economy. Companies who inhibit employment, development, retention, and promotion of diverse groups in the workplace will be the most vulnerable to the changing global market. One of the most important skills in today’s global market is, understanding how to manage diversity in the workplace.

With new emerging global markets, diversity has taken on a new importance in the workplace. Team work is critical and those companies who understand the importance of increasing diversity and are able to integrate it into their company functions and use strategies to their corporate culture will be productive and competitive in the global market.

How to Identify and Help the Troubled Employee

In today’s workplace, the retention of employees are critical to organizational success. However, many employees are facing more personal problems than ever before. In addition, employers’ expectations and rapid changes in the workplace contribute to stress which stimulate thoughts, beliefs and actions known as self-handicapping behaviors help create the troubled employee. Increased absenteeism, drug/alcohol abuse, and low job performances are some of the characteristics of the troubled employee.

This workshop teaches managers and employees principles that change beliefs that empower the troubled employee to believe in their own power, abilities and skills to become a productive employee.

Time Management

Time management training most often begins with setting goals. These goals are recorded and may be broken down into a project, an action plan, or a simple task list. Activities are then rated based on urgency and importance, priorities assigned, and deadlines set. This process results in a plan with a task list or calendar of activities. Routine and recurring tasks are often given less focus to free time to work on tasks that contribute to important goals.

This entire process is supported by a skill set that should include personal motivation, delegation skills, organization tools, and crisis management. We’ll cover all this and more during this workshop.

Manager Management

With this course you will be able to provide the skills, guidance, and empowerment to your team of managers. They will then be better suited in leading and motivating their team and thus produce fantastic results. To be a successful manager means having a wide range of skills.

Through this workshop you will be able to disperse your knowledge and experience throughout your leadership team.

Manager Management takes a special type of leader. This workshop will expand your participant’s knowledge and provide a way for them to teach and lead new and experienced managers. As every manager knows that learning never stops, this workshop will have something for everyone. 

Stress Management

Positive and negative stress is a constant influence on all of our lives. The trick is to maximize the positive stress and to minimize the negative stress. This workshop will give participants a three-option method for addressing any stressful situation, as well as a toolbox of personal skills, including using routines, relaxation techniques, and a stress log system. 

Maximizing Personal and Organizational Performance

Today companies are competing in a global market and are concerned about finding workers who can perform and promote organizational success. Employers are scrambling to find good employees with the right stuff.  They are looking at a more diverse pool of workers who are dependable, punctual and know what employers expect and can deliver.

With an abundance of workers seeking employment, organizations are looking to find peak performers. In order to meet this demand, companies are interested in strategies and techniques that will enhance personal and professional performance. However, many organizations lack the proper skills to successfully train workers to become peak performers.

Enhancing Personal and Organizational Performance helps mangers, and workers master skills that enhance personal and organizational performance. This innovative training is designed to be mutually beneficial to employers and employees by providing greater self-esteem, and well-being which stimulates individual and organizational health.

Teamwork and Team Building

For most of us, teamwork is a part of everyday life. Whether it’s at home, in the community, or at work, we are often expected to be a functional part of a performing team. This workshop will encourage you to explore the different aspects of a team, as well as ways that they can become a top-notch team performer.

Teaching People and Businesses the Principles of Success

What makes some people more successful than others? Success is not accidental! Successful people did not become successful by chance. Many believe it takes hard work and planning to be successful. But in actuality hard work and planning is only part of it. There are many keys that unlock the secrets to success. Having the keys and knowledge to unlock the secrets are what makes people and businesses succeed.

We target people and businesses who, are ambitious, courageous and have a desire and commitment to unlock the secrets to success. Acquiring success theories are mutually beneficial to people and businesses because both will be better equipped and prepared for personal and workforce success. Our principles will help reduce self-handing behaviors such as: fear, drug/alcohol abuse, procrastination and poor job performance and retention.

Stop Tripping and Start Living! Promoting Healthy Lifestyles!

Health is wealth! And in order to obtain a healthy lifestyle, it is important to incorporate wellness in all aspects of life, including schools, homes and the workplace. Stop Tripping and Start Living will help employees and managers to experience a social, emotional, spiritual, and physical balance where they can self-actualize.

It helps people understand the dynamics of self-handicapping behavior and its relationship to poor decision-making and risky behavior. Low self-esteem, substance abuse, obesity, depression, poor work performance, and absenteeism are common examples of some of the personal, and work related issues.

Uncover strategies to enhance personal, academic and workplace balance: identify and reduce stress: examine the concepts of the Law of Attraction: sense of purpose, and much more that help you succeed in the important arenas of life.

Building Community and Police Relationships:Understanding the Implicit Bias Phenomenon 

We all carry baggage full of assumptions, stereotypes and biases. This is why we conduct this workshop to help build police and community partnerships and teach how implicit biases create stereotypes and perceptions of policing that build barriers, racial, and cultural baggage in community and police relationships. This training is an important tool in helping law enforcement understand how implicit bias can affect them.

Join us and explore some of the issues and challenges faced by law enforcement and the community. Learn how cultural conditioning and other toxic social messages help determine implicit biases, assumptions, stereotypes, and behaviors.

Participants will realize and understand how their implicit biases can handicap understanding and community trust. Gather cross-cultural team building and diversity skills that will help overcome racial and cultural differences and shape healthier law enforcement and community relationships. 

Please contact us to schedule one or a series of these exciting training workshops. We look forward to hearing from you!