Corporate soft skills training programs will focus on behavioral competencies that improve interpersonal skills, or "people skills" that build relationships of trust, empathy, and productive interactions, such as anger management, conflict resolution, negotiation and communication skills, team building, personal productivity, strategic thinking and more creative problem solving strategies.
Soft skills may in fact be more important for career development and organizational success over the long term than many specific occupational skills. One example that has been recently very popular is the concepts around civility in the workplace.
Customer Service Training
You cannot run a successful business without new and repeat customers. A customers’ smile goes beyond your doors because every customer shares their service experience with other people. Keeping customers happy is essential to all business's success. If you are not providing good customer service your business is doomed.
This professional Customer Service Soft Skill training is available both one day or half day and is designed to provide attendees skills and tools that help establish attitudes that help assess and meet customer needs and generate return business that WOW customers to increase a loyal customer base.
Delivering Constructive Criticism
Delivering Constructive Criticism is one of the most challenging things for anyone. Through this workshop your participants will gain valuable knowledge and skills that will assist them with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way.
Constructive Criticism if done correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.
Diversity in the Workplace
Society is becoming more diverse and so is, the workforce, marketplace and economy. Companies who inhibit employment, development, retention, and promotion of diverse groups in the workplace will be the most vulnerable to the changing global market. One of the most important skills in today’s global market is, understanding how to manage diversity in the workplace.
With new emerging global markets, diversity has taken on a new importance in the workplace. Team work is critical and those companies who understand the importance of increasing diversity and are able to integrate it into their company functions and use strategies to their corporate culture will be productive and competitive in the global market.
Generation Gap
The workplace can present challenges to management in terms of handling the different generations present. As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least.
While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it. The young and older worker both have many ideas to offer, which can help the organization thrive in the marketplace. Learning how to deal with the generation gap at work will help you become a better manager or co-worker.
This training will help you understand the various generations present at work and understand what motivates each of them and how to work together.
How To Identify And Help The Troubled Employee
In today’s workplace, the retention of employees are critical to organizational success. However, many employees are facing more personal problems than ever before. In addition, employers’ expectations and rapid changes in the workplace contribute to stress which stimulate thoughts, beliefs and actions known as self-handicapping behaviors help create the troubled employee. Increased absenteeism, drug/alcohol abuse, procrastination, and low job performances are some of the characteristics of the troubled employee.
As we continue into the 21st Century, one of the major challenges facing employers are finding ways to identify and help the troubled employee feel more competent and in their personal and professional lives. The troubled employees’ self-imposed beliefs, limits their performance. This workshop teaches managers and employees principles that change beliefs that empower the troubled employee to believe in their own power, abilities and skills to become a productive employee.
Interpersonal Skills
We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. This workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations.
Enhancing Personal and Organizational Performance
A major challenge facing employers are finding workers with the right stuff. According to researchers, one of the primary reasons is most employees lack soft skills. Human resource professionals say that many workplace soft skills have become more important for experienced employees than for new workers.
Our soft skills program teaches mangers, and workers strategies to move from self-handicapping to self-enhancing by mastering skills that enhance personal and professional peak performance
Time Management
Time management training most often begins with setting goals. These goals are recorded and may be broken down into a project, an action plan, or a simple task list. Activities are then rated based on urgency and importance, priorities assigned, and deadlines set. This process results in a plan with a task list or calendar of activities. Routine and recurring tasks are often given less focus to free time to work on tasks that contribute to important goals.
This entire process is supported by a skill set that should include personal motivation, delegation skills, organization tools, and crisis management. We’ll cover all this and more during this workshop.
Leadership and Influence
They say that leaders are born, not made. While it is true that some people are born leaders, some leaders are born in the midst of adversity. Often, simple people who have never had a leadership role will stand up and take the lead when a situation they care about requires it. A simple example is parenting. When a child arrives, many parents discover leadership abilities they never knew existed in order to guide and protect their offspring. There are countless war stories of simple GI’s and sailors who rose to a challenge on their own in the heat of battle.
Clearly, leadership potential exists within each of us. That potential can be triggered by outside events, or it can be learned by exploring ourselves from within. This training takes the latter approach. Once you learn the techniques of true leadership, you will be able to build the confidence it takes to take the lead. The more experience you have acting as a genuine leader, the easier it will be for you. It is never easy to take the lead, as you will need to make decisions and face challenges, but it can become natural and rewarding.
Manager Management
With this course you will be able to provide the skills, guidance, and empowerment to your team of managers. They will then be better suited in leading and motivating their team and thus produce fantastic results. To be a successful manager means having a wide range of skills. Through this workshop you will be able to disperse your knowledge and experience throughout your leadership team.
Manager Management takes a special type of leader. This workshop will expand your participant’s knowledge and provide a way for them to teach and lead new and experienced managers. As every manager knows that learning never stops, this workshop will have something for everyone.
Maximizing Personal and Organizational Performance
Today companies are competing in a global market and are concerned about finding workers who can perform and promote organizational success. Employers are scrambling to find good employees with the right stuff. They are looking at a more diverse pool of workers who are dependable, punctual and know what employers expect and can deliver.
With an abundance of workers seeking employment, organizations are looking to find peak performers. In order to meet this demand, companies are interested in strategies and techniques that will enhance personal and professional performance. However, many organizations lack the proper skills to successfully train workers to become peak performers.
Enhancing Personal and Organizational Performance helps mangers, and workers master skills that enhance personal and organizational performance. This innovative training is designed to be mutually beneficial to employers and employees by providing greater self-esteem, and well-being which stimulates individual and organizational health.
Organizational Skills
Developing good Organizational Skill is an investment that will provide benefits for years. To be successful means to be organized. These skills will filter through all aspects of your participants professional and personal lives. Throughout this workshop your participants will be given the tools necessary in developing better Organizational Skills.
Through Organizational Skills your participants will encounter improved productivity, better management, and an overall increase in professional growth. Every day people waste numerous amounts of time looking for items. So stop looking for those important items, and start knowing where they are by getting organized.
Stress Management
Positive and negative stress is a constant influence on all of our lives. The trick is to maximize the positive stress and to minimize the negative stress. This workshop will give participants a three-option method for addressing any stressful situation, as well as a toolbox of personal skills, including using routines, relaxation techniques, and a stress log system.
Teamwork and Team Building
For most of us, teamwork is a part of everyday life. Whether it’s at home, in the community, or at work, we are often expected to be a functional part of a performing team. This workshop will encourage you to explore the different aspects of a team, as well as ways that they can become a top-notch team performer.
